After we receive your items and do a quality check, we will issue your store credit via email.
If you require further assistance please contact customer success team at adiandmeg@gmail.com.
RETURN AND EXCHANGE POLICY
Thank you for shopping with Adi and Meg Infinite.
If you are not entirely satisfied with the purchase you have made, we are happy to refund in terms of store credit or exchange full-price items within 14 days from the purchasing date.
Sale items can be refunded or exchanged within 14 days from the purchasing date.
Items must be unworn, maintained in its original condition upon purchase with original tags attached.
For hygiene reasons, no refund or exchange is available on underwear, undergarments, and other accessories.
14 days for exchange or refund will be offered in case of a manufacturing defect
All refunds will be processed back as Store Credit valid for 365 days.
Kindly allow us 20 working days for this, although this process may take longer depends on the season, rest assure it will be done at the soonest possible time .
Once store credit has been issued for an order a refund cannot be processed for the same order.
Please note that original delivery charges are not included in the refunded amount.
Please be aware that a delivery fee of USD 25 is applicable to all exchanges and refunds.
It is the customer's responsibility to ensure that the returned item matches the return request.
Any discrepancies between the return request and the returned item will result in the rejection of the exchange request.
Where promotions, such as Sale, have been used, discounts will be applied to each item in the basket.
In the event of a return, you will only be refunded the amount paid through store credit.
If the order contained a free promotional gift, the gift must be included with the return of any related items.
DISCLAIMER FOR EXCHANGES & REFUNDS
All exchanges and refunds are handled on a case-by-case basis and are at Adi and Meg's discretion.
Adi and Meg reserves the right to decline exchange and refund requests if they don't fall under the said criteria.
Promotional offers given at at a percentage off" are exempt from refunds.
Should a product be rejected for return at any stage, we will make two attempts to redeliver the product to the customer.
In case the customer does not accept the delivery, the product will be forwarded for liquidation, and we won’t be able to entertain further delivery requests.
Any items mistakenly or incorrectly returned to us (items that do not belong to Adi and Meg remain the sender's responsibility.
Adi and Meg will not be liable to return the incorrect item(s) back to the customeJr.
Missing & Wrong Items Policy:
We apologize that your order has missing or wrong item(s).
In this unlikely scenario, please contact our support team at adiandmeg@gmail.com within 14 days of receiving the order.
The name of the item you didn’t receive (in case of missing item)
The picture of the wrong item you received versus what you ordered (in case of wrong item)
Our support team will review each case separately and communicate the necessary steps with you within 15 working days.
Please note that adherence to the specified time frame and the provision of appropriate evidence are essential for ensuring a fair resolution to any missing/wrong item inquiries.
COMMITTED TO GROWTH
As a business, providing excellent customer service is the foundation of success. Achieving customer satisfaction and loyalty requires the continuous improvement of policies and procedures. At our company, we understand the importance of customer service and are dedicated to making sure our customers are always provided with the best experience possible.
Our commitment to customer service is evident in our continuous efforts to improve our existing policies and procedures. We consistently review customer feedback and use it to make changes and improvements, helping us to stay up-to-date with the latest industry standards.
We are also always developing new ideas and technologies to help make the customer service experience better. From using advanced customer service software to training our staff in the latest techniques, we strive to make our customer service experience as efficient and enjoyable as possible.
We understand that customer service is not just about providing an answer – it’s about providing a solution. That’s why we always strive to go above and beyond the expectations of our customers. Whether it’s providing extra support or going the extra mile to ensure a customer is happy, we are dedicated to making sure our customers walk away satisfied.
Additionally, we are always looking for new and innovative ways to improve our customer service. Whether that means introducing new products or services or finding new ways to engage with our customers, we are committed to ensuring our customers are provided with the best possible experience.
At our company, we understand that customer service is the backbone of any successful business. That’s why we are always working towards the improvement of our customer service, rest assured we are always improving our existing policies as you grow with us.